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Human Hair Wigs


Q: When can I expect my order to ship?


We process Internet orders each weekday morning at 9 a.m. (Note: orders placed after 9 a.m. Friday and over the weekend will be processed on Monday at 9 a.m.) If we have the item in stock (this is most often the case—we have over one hundred thousand items in stock), it will ship the same day or the next day. If we do not have the item in stock, we will order it from the manufacturer that same day, and it will ship out on the day that we receive it. It usually takes one to three business days for the merchandise to reach us. We do not ship on Saturday or Sunday. 

If we do not have the item in stock, most manufacturers can "drop ship" the package directly to you. This can speed up the delivery by one or two days. The charge for this service is $35.00 per manufacturer. Occasionally, neither Human Hair Wigs nor the manufacturer has the item in stock. If this is the case, there will be an additional delay. Usually this delay is less than two weeks, but on very rare occasions it can be three or more months. If the delay is more than one week we will notify you. 

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Q: When can I expect my order to arrive?

Once your package leaves our warehouse, delivery time depends on the shipping method. The approximate delivery times for UPS Ground shipments are as follows:

• Delivery to the West Coast takes about one to three working days.
• Delivery to the Midwest takes about three to four working days.
• Delivery to the East Coast takes about four to five working days.

UPS and FedEx Ground are not available for shipments to Alaska or Hawaii. These orders will ship via UPS Air. Packages shipped via UPS Air to Alaska or Hawaii usually arrive within two to three working days.

Delivery times to areas outside the United States will vary. Please contact us for more information.

To see a map of UPS Ground delivery times from our store, click here.
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Q: When do I have to place my order to have it ship that day?

All orders placed through our website are processed the next business day. If you are in a rush, items that are currently in stock will be shipped the same day if the order is called in by phone before 3:00 P.M. Pacific Standard Time.
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Q: What if my package is damaged when I receive it?


If your package arrives damaged, you may refuse delivery at no cost to you. If you receive damaged merchandise, please contact us immediately.

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